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Our Privacy Policy – How We Protect Your Account

When you open an account with makswin138, your personal details, payment information and gameplay history stay encrypted and secure on our servers.

Data Encrypted End-to-EndPayment Info Verified OnlyYour Right to Request AccessSupport Available 24/7
makswin138 Our Privacy Policy – How We Protect Your Account
PRIVACY SUPPORT CHANNELS

How to Contact Us About Your Data

If you want to see what data we hold about you, update your personal details, or delete your account, reach out to our support team using any of the channels below. We aim to respond to data-access requests within five business days. Our team operates across Indonesia and speaks English and local languages, ready to help you understand your privacy rights and make changes to your account settings.

Team online

Live Chat

Open the chat widget in the bottom-right corner of your account dashboard. Available 24/7. Type your privacy question and a support agent will respond in minutes.

Email Support

Send a data-access or account-deletion request to [email protected]. Include your account username and registered email. We reply within five business days.

Account Settings

Log into makswin138, go to your Profile, select Privacy & Data, and you'll see options to download your data, edit your details, or request account closure.

DATA SECURITY PRACTICES

How We Keep Your Information Safe

Your account password is hashed — we never store it in plain text — and all communication between your device and our servers is encrypted using industry-standard HTTPS.

Password Security

Passwords are hashed using industry encryption. Never stored in plain text.

HTTPS Encryption

All data in transit from your phone or computer to makswin138 is encrypted.

Payment Verification

Before any withdrawal to DANA, OVO, GoPay or QRIS, we send a one-time code to your registered phone or email.

Anomaly Detection

Our system flags unusual login activity — new device, unexpected location — and alerts you immediately so you can lock…

Two-Factor Authentication

Enable 2FA in Account Settings. Each login will require a code from your phone, adding a second layer of protection…

Data Retention

We keep your account data while you're active and for a regulatory hold period where local law permits.

Your Privacy Rights – Frequently Asked

Below are the questions we hear most often from makswin138 players about what happens to their data, how to request it, and what control they have over their privacy on our platform.

Yes. Log in, go to Profile > Privacy & Data, and select 'Download My Data'. We'll compile your personal details, account history and gameplay logs into a file and email it to your registered address within five business days. You can also email [email protected] with the subject 'Data Access Request' and we'll send the same file.

When you request account closure via Profile > Account Settings > Close Account, we deactivate your login immediately and schedule your personal data for deletion. Regulatory records — withdrawal confirmations, transaction logs — are kept where local law permits, usually for one to two years. Gameplay history and non-regulated personal details are erased within 30 days unless you request otherwise.

No. We never sell, trade or share your personal data with third parties for marketing or any other purpose. Payment processors (DANA, OVO, GoPay, QRIS providers) see only the transaction details needed to complete your deposit or withdrawal. Your gameplay history, email and phone number remain on makswin138's servers only.

We use your game selection, session times and outcomes to personalise your lobby — for example, showing you headline titles we notice you open first. We also monitor gameplay patterns to detect account abuse or fraud. Your data helps us improve the platform experience but is never used to identify you outside makswin138 or shared with external analytics vendors without your consent.

No. When you link a payment method, you authenticate directly with DANA, OVO, GoPay or QRIS — we never touch your wallet credentials or card numbers. We record only the transaction ID and timestamp so we can verify deposits and withdrawals in your account. The payment provider stores your banking details; we never do.

Security alerts — unusual login attempts, withdrawal confirmations — cannot be turned off; they're essential to protect your account. However, you can manage notification preferences in Profile > Notifications > Email and SMS Settings. You can disable marketing emails and gameplay reminders while keeping security alerts active. Support is available 24/7 via live chat if you need to customise your settings further.

Go to Profile > Personal Details and update any incorrect information yourself — name, email, phone number. Changes take effect immediately. For records you cannot edit directly (transaction history, account creation date), contact [email protected] with your username and the error details. We'll verify and correct it within two business days.