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Our Terms Shape How Your Account Works

When you open an account with makswin138, you're agreeing to a set of rules that protect both you and the platform.

Account opening and verificationDeposit and withdrawal rulesDispute handling process
makswin138 Our Terms Shape How Your Account Works
POLICY SUPPORT CHANNELS

How to Contact Us About Terms Questions

Team online

Live chat

Open the chat widget inside your account lobby or on this site. Our support team responds during operating hours, typically 09:00 to 23:00 Jakarta time, seven days a week.

Email support

Send policy questions to [email protected]. We aim to respond within 24 hours. Include your account username and a clear description of your question.

Account settings

Navigate to Account → Settings → Terms & Policies inside your makswin138 lobby to review the current version and request a copy in writing.

YOUR DATA AND ACCOUNT SECURITY

How We Protect Your Information Under These Terms

Data encryption

All data transmitted between your device and our servers uses industry-standard TLS encryption.

Account verification

We verify your identity using your phone number, email and government ID details before your first withdrawal.

Cookie and tracking policy

We use essential cookies to keep you logged in and functional cookies to track how you use the lobby.

Data retention

Account records, transaction logs and chat history are retained for seven years to comply with Indonesia's financial reporting requirements and…

Third-party sharing

We share your name, account ID and transaction history with payment processors (DANA, OVO, GoPay and QRIS operators) and our…

Request changes or deletion

Contact [email protected] to request a copy of your data, correct errors, or ask about account deletion.

Terms and Conditions Questions

No. Each person may hold one account only. If we detect duplicate accounts, we will close all of them and may forfeit any balance. Multi-accounting is also grounds for account suspension under our terms.

Deposits are non-refundable once cleared into your account balance. However, you can withdraw your chip balance at any time using DANA, OVO, GoPay, QRIS or bank transfer, subject to verification. Closing your account does not refund past deposits.

Deposit and withdrawal limits depend on your payment method and account verification level. DANA, OVO, and GoPay typically allow up to Rp 5,000,000 per transaction. QRIS and bank transfers may allow higher amounts. Check your account settings for current limits.

If you dispute a deposit or withdrawal, contact support within 14 days with your transaction ID and reason. We will investigate and respond within seven business days. If your payment processor (DANA, OVO, GoPay or QRIS) initiated a chargeback, we will defend or accept it based on our records.

You can update your email and phone number in Account Settings at any time. Your registered name and date of birth cannot be changed after account creation to comply with anti-money-laundering rules. Contact support if you believe your details were entered in error.

Your account remains active indefinitely as long as you have no outstanding violations. Your chip balance never expires. However, after 24 months of inactivity, we may require re-verification before allowing withdrawals. Inactive accounts incur no fees.

Change your password immediately and contact [email protected] or live chat within the lobby. We will review your recent activity, and if fraud is confirmed, we will reverse unauthorised transactions within 48 hours and help you secure your account.